Crazy Egg & FYI Co-Founder, Hiten Shah, on The Three Steps To Improve Retention
As Product people, we’re accountable to everyone who uses our products. Our goal is to create the best possible experiences possible for them – that is why customer retention is one of the most useful indicators that we are doing our jobs. Why is retention so important to measure, and what steps can be done to improve it? FYI & Crazy Egg Co-Founder, Hiten Shah, talks about the three steps to improve retention, and the benefits of incorporating customer obsession into your work.
- Unique perspectives from featured VP/C-suite products executives
- Networking before and after the session
- Give a shoutout if you’re hiring or looking for a job
- Yummy dinner and drinks from local favorites - on us, of course!
- Ticket prices cover the cost of producing this program which supports our mission to enable everyone to build better products