What to expect

  • Unique perspectives from featured VP/C-suite products executives
  • Webinar Format: Enjoy our Speaker Presentation followed by Q&A Session

As the co-founder and CEO of a young startup, Alex Westner has been on the customer side of a compelling and emerging business model he calls “Software AND a Service.” Software alone often isn’t enough to solve the customers’ problems — companies can’t always automate everything away to provide a satisfactory self-service software solution. Some companies have acknowledged and even embraced this reality by adding on a premium subscription service that includes a human subject matter expert — the service! But how does this model work? Does it scale? Let’s dive in!

About the speaker
Alex Westner Vice President Of Product Management
About the host
Ryan Bazinet Senior Editor
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