What do small businesses really need to thrive—another app, or tools that blend seamlessly into their workflows? In this webinar hosted by Jonmichael Moy, Block Product Lead Gagan Shah will share what he’s learned from a decade of building messaging and financial products used by millions of small businesses and their customers. He’ll unpack five principles that make products actually work: keeping conversations in context, moving money fast and visibly, automating admin instead of people, meeting businesses where they already are, and measuring success by peace of mind.

About the speaker
Gagan Turban Product Lead

I’ve spent the last decade building messaging and financial products used by millions of small businesses and their customers. Here’s what I’ve learned about what actually works, in every case it is about merging in to their workflow than standing up another tool: 1. Conversation (Messaging) is best in context of the work 2. Money should move fast and visibly. 3. Automate the admin, not the human. 4. Meet them where they already are. 5. Measure success by peace of mind. Let\'s dig deeper.

About the host
Jonmichael Moy Senior Director

Toronto Chapter Head for Products That Count I am a digital product executive with over 20 years of experience in retail, digital media, and e-commerce. I’ve held both strategic and operational leadership roles at Canadian Tire, Torstar, Postmedia, eBay, and PayPal as well as start-ups. I am a servant leader who is humble, self aware, always learning, and excels at collaborating with stakeholders. I am a graduate of Carnegie Mellon University, a father of two, pancreatic cancer awareness advocate, moved to Canada 13 years ago, and grew up in Boston, Massachusetts. I currently sit on the Product Management Program Advisory Council for York University which offers Canada’s first post-secondary product management program.

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