How do you build AI into your platform in a way that delivers real business outcomes? In this session hosted by Denise Hemke, Flowspace Chief Product Officer Karen Chao shares how her team scoped, validated, and launched FlowspaceAI by transforming an early prototype into a scalable platform capability that drives customer value and meaningful business impact. She’ll break down how they secured stakeholder buy-in, navigated platform trade-offs, and built a feedback loop to ensure the investment paid off. Ideal for product leaders and execs seeking a practical playbook for launching innovative platform solutions that create lasting customer and business value.
About the speaker
Karen Chao is a customer-centric product executive with over two decades of experience driving growth, operational excellence, and meaningful innovation across multiple industries. Prior to her most recent role as Chief Product Officer at Flowspace, Karen held leadership positions at Apple and several high-growth startups, where she built and scaled products from 0-to-1 to scale. A recognized authority in leveraging AI to modernize traditional industries, Karen is passionate about solving real customer problems and empowering teams to deliver outcomes that matter. Outside of work, she’s an active voice on LinkedIn, sharing candid insights on product leadership, innovation, and company culture.
About the host
As the Chief Product Officer at NEOGOV, Denise leads the strategy for public sector HR and Public Safety software, driving innovation, customer satisfaction, and excellence. Her experience at Checkr as Chief Product Officer saw her delivering customer-focused products and promoting a fairer future. Denise’s notable career spans over two decades, with significant roles including GM for Analytics at Workday, where she launched new products and grew the business to over $200 million in ARR. Her background includes leadership positions at Platfora, Salesforce, HSBC, and AT&T, showcasing her expertise in enterprise product development and a commitment to technological advancement and customer success.