How do you scale generative AI in healthcare without sacrificing trust, transparency, or governance? In this podcast hosted by Mphasis Vice President of Products Chenny Solaiyappan, Cognizant Senior Director Elliot Papadakis shares how Cognizant is building responsible AI gateways for healthcare at scale. Elliot discusses embedding generative AI into payer workflows, designing human-in-the-loop guardrails, and using AI orchestration to unlock productivity gains across complex healthcare systems while keeping accountability and patient impact front and center.
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Show Notes
- Metadata is crucial for understanding and leveraging healthcare data effectively
- Velox Health Metadata focuses exclusively on metadata without touching PHI
- FHIR standards are transforming clinical data exchange and interoperability
- Process automation has been a consistent theme throughout Michael Klotz’s career
- Current healthcare data exchange models are inefficient and costly
- Approximately 80% of care gaps are actually data gaps, not true clinical gaps
- Standardization is key to improving healthcare data quality and usability
- AI requires high-quality, structured data to deliver meaningful insights
- Healthcare data is doubling at an unprecedented rate of every 73 days
- Reducing administrative overhead is critical to controlling healthcare costs
- Metadata can help optimize quality improvement initiatives
- Entrepreneurial success requires passion, perseverance, and clear decision-making
- Dynamic clinical data exchange is the future of healthcare information systems
- Partnerships like the one with Clinical Architecture are crucial for developing data quality standards
- Healthcare technology must balance innovation with privacy and governance
- Product managers should focus on building real value, not just financial engineering
- Continuous learning and curiosity are essential for team innovation
- The ultimate goal is creating a transparent, affordable healthcare system
- Metadata can help reduce point-to-point connections in data exchange
- Healthcare technology should prioritize patient experience and cost-effectiveness
About the speaker
Elliot Papadakis is the leader of the TriZetto THRIVE Incubator and has a passion for innovating solutions for the complex world navigated by our clients. Elliot has been with TriZetto for more than 20 years using his business prowess, strategic mindset and technology depth to file roles in all aspects of TriZetto product inducing development of code, architecture of our ecosystem, strategy and innovation. Elliot spent the last two year focused on the TriZetto AI strategy and delivery of the TriZetto AI Gateway to support integration of Generative AI into TriZetto products.
About the host
Chenny Solaiyappan is the Director of Product Management for Cognizant Trizetto's Government and Quality Solutions, and a founding member of the ClaimSphere suite of products, encompassing quality, HEDIS ®, CMS Stars, and clinical solutions. An accomplished Intrapreneur and Lean Startup Practitioner, he plays a pivotal role in shaping the overall product strategy and serves as the HL7 DaVinci Business Co-chair. With a notable track record, Chenny has provided consultancy to over 30 health plans across the nation, consistently raising Quality and Star ratings in Medicaid, Medicare, Federal Employees Health Plan, and Commercial health plan sectors, collectively supporting 30 million lives. His outstanding leadership and innovative contributions have earned him prestigious awards, including the 2023 Top 20 Global Product Manager Award by Products That Count, as well as the 2021 and 2019 Product of the Year awards by Cognizant Trizetto.