CPO Rising Series: Omada Health Fmr CPO on Customer-Driven Innovation and Healthcare Transformation

Want to discover how to build products that actually change lives? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Omada Health Fmr Chief Product Officer Randhir Vieira will be speaking on transforming product development through customer-driven innovation. Discover how AI and a member-centric approach can drive meaningful engagement and clinical outcomes in virtual healthcare.

Join us for new conversations with leading product executives every week. Roll through the highlights of this week’s podcast below, then head on over to our Events page to see which product leaders will be joining us next week.

1. Customer-driven innovation is critical: Only 12% of product treatments succeed without deep customer understanding
2. AI can accelerate product discovery from weeks to minutes
3. First-person empathy is key: Conduct in-home research to truly understand customer context
4. Meaningful engagement matters more than vanity metrics
5. Healthcare is ripe for technological transformation, especially with AI
6. Product leaders must think like business leaders, not just technology experts
7. Regulated industries can still innovate by creating careful guardrails
8. Trust is the foundation of cross-functional leadership
9. Member-centric approach drives better business outcomes
10. Performance guarantees can align company goals with customer needs
11. Product success requires understanding the “why” behind business goals
12. AI has two primary waves: efficiency gains and transformational innovation
13. Avoid over-optimizing for a single metric by using primary and guardrail metrics
14. Career transitions are possible by focusing on transferable skills and building relationships
15. Product teams should solve meaningful problems in differentiated ways
16. Healthcare technology can improve patient outcomes through personalized, scalable solutions
17. Prototype extensively and discard many concepts before committing to production
18. Build product intuition through continuous customer connection
19. Cross-industry experience can bring fresh perspectives to product development
20. Maintaining professional relationships opens unexpected career opportunities