FYI, Co-Founder
MemberHiten Shah is a co-founder of several SaaS companies including FYI, Crazy Egg, and KISSmetrics. Hiten has an email newsletter called Product Habits, where he and his co-founder Marie teach people how to do customer-centric product development.
MemberWhat are the steps to improve customer retention? You have to talk about customer needs and benefits if you want to be customer-obsessed.
Hiten Shah, co-founder of several SaaS companies including FYI, Crazy Egg, and KISSmetrics, shares steps to improve customer retention.