How can product leaders thrive in the AI era? In this webinar, Airbnb Head of Product Hanlin Fang discusses three vital principles for product leaders to excel in the AI era:
Dig Deeper: Unveil hidden insights by analyzing data beyond the surface, understanding context, and identifying gaps to drive innovation and growth.
Connect the Dots: Create a balanced AI-driven product ecosystem by integrating AI capabilities strategically and designing seamless end-to-end experiences.
Beyond Technology: Delve into the human aspects of AI product development, including ethical considerations, user experience, and fostering a culture of collaboration and innovation.
Discover how to harness AI’s power, stay ahead of the competition, and develop groundbreaking products that resonate with users.
Join us for new conversations with leading product executives every week. Roll through the highlights of this week’s event below, then head on over to our Events page to see which product leaders will be joining us next week.
- AI is a game-changer that will change how we work and live.
- The speed of innovation in AI is accelerating, thanks to generative AI and large language models.
- AI can augment our workforce and help us try new things.
- Additionally, AI can create hyper-personalized experiences for users.
- We need to be mindful of the ethical implications of AI.
- Likewise, we need to be proactive in learning about AI and how to use it effectively.
- Connect the dots. This means being able to see the relationships between different things, and to use this understanding to come up with new ideas and solutions. It also means being able to think creatively and outside the box.
- Think beyond technology. This means not letting technology dictate the way you think about products and solutions. Instead, focus on the user and the problem you are trying to solve. Technology should be an enabler, not a limitation.
- Be an end-to-end thinker. This means considering all aspects of a product or solution, from the user experience to the underlying technology.
- Further, be a systems thinker. This means being able to see the big picture and understand how different parts of a system interact with each other. It also means being able to think about the long-term impact of your decisions.
- AI is changing everything, but what doesn’t change is that we need to be deep thinkers and connect the dots. We need to be able to see the big picture and understand how different things are interrelated.
- Likewise, we need to think beyond technology and focus on the user experience. AI is a tool, and we need to use it to create products and services that are useful and delightful for our users.
- We need to be partners with designers and developers. AI can’t do it alone, and we need to work together to create the best possible products.
- Additionally, we need to be lifelong learners. The field of AI is constantly evolving, and we need to stay up-to-date on the latest developments.
- Be transparent about the data and algorithms used in AI products. Explain how the data is collected, used, and stored, as well as how the algorithms work.
- Give users control over their data and how it is used. This means giving users the ability to opt in or out of data collection, as well as the ability to delete their data.
- Avoid bias in AI products. This means ensuring that AI products do not discriminate against certain groups of people.
- Additionally, use AI for good. This means using AI to solve real-world problems and improve people’s lives.
- Finally, hold AI accountable. Implement mechanisms to ensure that AI products are used ethically and responsibly.
About the speaker
As a strategic and visionary product leader, Hanlin has nearly 20 years of extensive experience in the emerging technology industries specializing business transformation. Hanlin brings diverse ideas and people together, build innovative products in fast-paced, high-growth environments, deliver customer satisfaction and growth business. Hanlin currently is the head of the Digital Experience Products portfolio in AirBnB Community (Hosts and Guests) Support organization to supercharge the community end-to-end digital journey to deliver exceptional services at scale. The product portfolio strategizes a self-solve experience platform, an intelligence platform including an automation engine powered by ML/AI services. In addition, the product suites builds an enterprise-level data platform with the extension of knowledge and feedback. With all these products working seamlessly, we are on a fantastic journey of customer support experience digital transformation. Previously Hanlin Fang is the VP of product at ServiceNow, a global SaaS company that delivers digital workflows with great experience and unlocks productivity. Hanlin leads the Conversational AI Platform and Omnichannel Experience product portfolio. Prior to ServiceNow, Hanlin was the director of AI/ML platform products at Workday, evangelizing the company's digital vision with AI/ML and data strategy, creating the AI/ML product strategy with massive execution to accelerate HCM and Financial application revenue growth. Hanlin holds an MBA with a focus area of entrepreneurship and a master's degree in computer science. She was born and raised in China and currently lives in San Francisco Bay area, where she calls home. In Hanlin's spare time, Hanlin loves outdoor activities, traveling, and house renovations.
About the host
As Chief Product Officer at Checkr, Denise is responsible for leading the product vision, teams, and roadmap to deliver customer delight and innovation while advancing our mission of building a fairer future. Denise brings a relentless focus on customer success, adoption, and innovation to meet our customers’ needs. Prior to joining Checkr, she held a number of leadership positions, most recently as the GM for Analytics at Workday. At Workday, she was responsible for the entitled reporting used by all Workday customers. She also led the revenue-producing side of the Analytics business launching 3 new products and growing the business from $0 to over $200M in ARR and over one thousand enterprise customers. She’s been building enterprise products for the last 21 years in a variety of companies such as Platfora, Salesforce, HSBC & AT&T.