Ready to dive in to the future of product management? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Pendo CPO Trisha Price speaks on transforming product leadership in the AI era. She shares her unique insights on how product teams can drive business outcomes, leverage AI tools, and maintain a customer-focused culture while navigating rapid technological change.
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Show Notes:
- Product management has evolved from shipping features to driving strategic business outcomes
- AI is transforming product development, enabling faster prototyping and more efficient innovation
- Being product-led means maintaining a maniacal focus on customer needs, not just following a rigid strategy
- Product leaders must balance day-to-day roadmap execution with forward-thinking innovation
- Diversity in product teams is critical for better decision-making and product development
- The CPO role now requires a seat at the executive table, influencing company-wide strategy
- Product-led growth is not mandatory, but a customer-centric approach is essential
- AI tools can help product managers aggregate customer feedback and identify key insights more efficiently
- Successful product teams embrace a culture of innovation with safety to experiment and fail
- Metrics for product success should be contextual and evolve with product maturity
- Hiring product managers should focus on complementary skill sets and diverse backgrounds
- Product management is becoming more, not less, important in the age of AI
- Time-boxed experiments and hackathons can drive meaningful product innovation
- Understanding industry context is as crucial as strategic thinking for product leaders
- Product teams should use AI to enhance customer support and improve product adoption
- Flexibility in career paths, like having two CPOs, can support personal and professional growth
- Product leaders must balance strategic thinking with excellent execution
- Customer feedback and usage data are critical for continuous product improvement
- A product-led culture requires putting the product at the center of the customer experience
- Continuous learning and adaptability are key skills for modern product managers
About the speaker
Trisha Price is Field CPO at Pendo, the all-in-one product experience platform. Prior to joining Pendo, Trisha spent more than 20 years as a technology leader in financial services companies including nCino, Primatics Financial and Fannie Mae. She most recently served as Chief Innovation Officer and Chief Product Officer at nCino, a leading cloud banking provider, where she oversaw both core and new product development, and ensured the alignment of nCino’s technology vision and business strategy. In addition to her role at Pendo, Trisha serves as a member of the board of directors for Docebo. Trisha holds a Bachelor of Science in Mathematics and Mathematics Education from North Carolina State University and a Master of Liberal Arts in Extension Studies, Software Engineering from Harvard University. Trisha lives in Wilmington, NC, where she enjoys spending time on the water, playing contentious games of Catan with her boys, and watching them enjoy their favorite activities.