How AI can truly serve humanity? In this podcast hosted by EY Platform Operations Lead Justin Leibow, EY Lead Experience Strategist Jasmine Orange will be speaking on human-centered AI design and ethical technology development. Jasmine shares insights on creating human-centered AI design that prioritize diversity, inclusivity, and user needs, drawing from her extensive design background and academic research in human-computer interaction. Learn how designers and technologists can ensure AI enhances rather than replaces human potential.
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Show Notes
- Transition from engineering to product management requires understanding customer and business problems
- Product management is a team responsibility, not a solo effort
- Empowering engineers by sharing customer research and data insights
- Simplify complex product challenges into clear, actionable problem statements
- Build roadmaps with flexibility, focusing on problem acknowledgment rather than specific feature promises
- Use short sprints to test and validate product hypotheses quickly
- Maintain high product velocity even in regulated or slow-moving industries
- Cultivate curiosity as the most critical skill for product leaders
- Break down large product deliverables into smaller, measurable milestones
- Continuously gather customer insights through surveys, interviews, and direct feedback
- Understand the customer’s journey and pain points across different business scales
- Scaling product innovation through customer curiosity requires actively listening and acknowledging customer challenges
- Use data and customer research to drive product decision-making
- Create a culture of independent product thinking within teams
- Adapt roadmaps based on evolving customer needs and technological shifts
- Focus on delivering solutions that solve real customer problems
- Encourage teams to ask “why” and seek deeper understanding
- Balance technical feasibility with customer experience
- Treat product development as a continuous learning and iteration process
- Prioritize customer success as the ultimate measure of product effectiveness
About the speaker
Jasmine Orange is a UX Lead based in Atlanta, GA with a passion for design, diversity, and creating experiences that are pleasant for all people. She is currently the AI UX + Lead for Ernst & Young, creating user friendly experiences in artificial intelligence. Jasmine received her Masters in Human-Computer Interaction at DePaul University and a B.S. in Industrial Design from Virginia Tech. She is also a speaker, giving talks about design equity, history, and our love/hate relationship with technology. In her free time, Jasmine enjoys traveling the world, reading, tennis, spending time with her dog, Mugen and obsessing over K-Pop sensation, BTS.
About the host
Certified Digital Product Manager (CDPM), Certified Project Manager Professional (PMP) and ScrumMaster (CSP) Specialties: Product Development, Product Management, Insurance, Banking, Financial Transformation, Process Improvement, Business Risk