How can healthcare organizations harness the power of predictive analytics, AI, and member-centric strategies to achieve the Triple Aim of better care, lower costs, and improved population health? In this episode of the Care Catalyst series hosted by Cognizant Product Director Chenny Solaiyappan, mPulse CPO Saeed Aminzadeh shares his insights on leveraging data and advanced technologies to transform healthcare. He discusses his journey in building data-driven solutions that empower health plans to proactively engage members, improve experiences, and drive better outcomes.
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Show Notes
- Saeed’s early career began with a passion for healthcare data analytics and using data to drive decision-making.
- He identified a gap in health plan communications, which were often reactive and not personalized to individual member needs.
- Saeed’s vision was to use data in new ways to target members struggling with access, preventive care, medication adherence, and other health challenges.
- Decision Point’s products use machine learning and AI to predict member behavior and recommend personalized interventions.
- The company’s competitive advantage lies in its large, enriched research and development database that enables more accurate predictions.
- Saeed emphasizes the importance of using generative AI to analyze member sentiment and summarize experiences.
- Incorporating member voice and feedback into provider scorecards is a key focus area.
- Leveraging AI to better match aging commercial members to appropriate Medicare plans is a future initiative.
- Fostering a culture of creativity, experimentation, and open communication is crucial for driving innovation.
- Saeed advocates for a holistic population health management approach that addresses the needs of the entire population, not just high-risk members.
- Overcoming organizational silos within health plans is a significant challenge in achieving maximum efficiency and cost reduction.
- Resilience and persistence are essential qualities for aspiring healthcare entrepreneurs.
- Following the money and addressing issues with significant value for customers are key considerations.
- The focus should be on understanding and driving meaningful behavior change among members to improve healthcare outcomes.
- Saeed sees untapped potential in leveraging advanced technologies to solve higher-order business problems in healthcare.
- Improving member trust and provider empowerment are crucial for driving sustainable behavior change.
- Continuous learning and adaptation are necessary to stay relevant in the rapidly evolving healthcare landscape.
- Collaboration and breaking down silos are essential for achieving the Triple Aim of better care, lower costs, and improved population health.
- Personalization and tailored interventions are key to enhancing member experience and driving better outcomes.
- Harnessing the power of data and advanced analytics is crucial for healthcare organizations to stay competitive and deliver value-based care.
About the speaker
Saeed is the Chief Product Officer of mPulse and leads the planning and development of all mPulse products. He is formerly the CEO of Decision Point and founded the company with the mission of improving health plan clinical, financial and operational performance through informed, data-driven predictions on strategic decisions. He has more than 25 years of health information technology experience, with a track record of developing innovative approaches to solve complex business problems. He has held key senior management positions at Eliza Corporation, Ingenix (currently Optum), and IHCIS, where led high- performing teams focused creative uses of technology for practical problem-solving. Saeed is a graduate of The Johns Hopkins University with a BA in Economics.
About the host
Chenny Solaiyappan is the Director of Product Management for Cognizant Trizetto's Government and Quality Solutions, and a founding member of the ClaimSphere suite of products, encompassing quality, HEDIS ®, CMS Stars, and clinical solutions. An accomplished Intrapreneur and Lean Startup Practitioner, he plays a pivotal role in shaping the overall product strategy and serves as the HL7 DaVinci Business Co-chair. With a notable track record, Chenny has provided consultancy to over 30 health plans across the nation, consistently raising Quality and Star ratings in Medicaid, Medicare, Federal Employees Health Plan, and Commercial health plan sectors, collectively supporting 30 million lives. His outstanding leadership and innovative contributions have earned him prestigious awards, including the 2023 Top 20 Global Product Manager Award by Products That Count, as well as the 2021 and 2019 Product of the Year awards by Cognizant Trizetto.