What is practical product management in startups? In this episode of Product Talk hosted by VNS Health Product Director Mark Bailes, Qventus Product Director Katie Saindon shares insights on practical product management in the startup world. She discusses the key differences between product management in large corporations and fast-paced startups, emphasizing the need for speed, adaptability, and wearing multiple hats. Katie delves into the frameworks she uses to guide decision-making, balancing data-driven insights with intuition honed through deep user understanding. She also explores the role of the product leader as a “player-coach,” staying hands-on while coaching a cross-functional team.
Subscribe to the Product Talk podcast on Spotify and Apple Podcasts and catch every conversation with leading product executives. Episodes drop on Wednesdays.
Show Notes
- Practical product management in startups requires speed and adaptability compared to large corporations.
- Startups often lack the luxury of specialized roles, requiring product managers to wear multiple hats.
- Katie uses a framework focused on sellability, deliverability, and scalability to guide decision-making.
- Earning the right to trust your intuition comes from deep user understanding and market knowledge.
- Balancing data-driven insights with intuition is key, especially for time-sensitive decisions.
- Being first to market can justify using intuition for differentiating features.
- The “player-coach” model allows product leaders to stay sharp and provide relevant coaching.
- Acknowledging weaknesses and making a plan to address them is crucial for success in startups.
- Networking and self-awareness accelerate learning when transitioning to a new industry.
- Agile is more about a mindset than rigid processes, requiring flexibility to meet customer needs.
- Releasing updates with predictability can improve customer satisfaction over constant change.
- Focusing on the right outcome for users and the business, then finding the best path, is key.
- Action is better than inaction in product management, as mistakes provide valuable learning.
- Katie’s team is prioritizing configuring flow prioritization algorithms for quicker setup.
- Improving analytics capabilities is a focus to address sales process hang-ups.
- Coaching the team on product discovery best practices is an ongoing effort.
- Implementing a bi-weekly release cadence with advance release notes is a new process.
- Picasso analogy: learning the basics, then evolving processes as needed for success.
- Grounding decisions in what’s best for users and the business, then determining the path.
- Practical product management is about balancing frameworks with pragmatic decision-making.
About the speaker
Katie Saindon is a dynamic, passionate product leader at Qventus, a healthcare operations automation company, where she serves as the Director of Product for their Inpatient business. In her role, Katie oversees all product development for the company’s Inpatient solutions, which leverage AI and ML to reduce excess days in predicting an appropriate discharge plan for patients and automating tasks to successfully achieve that plan. Prior to joining Qventus, Katie held various roles in software product management at GE Healthcare. Outside of work, Katie and her husband can be found chasing their toddler around the sunny shores of Florida and doing their best to prepare for their next big adventure – welcoming boy/ girl twins this coming fall.
About the host
I am passionate about using technology to solve problems and I take great pleasure in helping others to achieve their goals. I live these values every day working in Product.