Shopify Fmr Head of Product on Scaling Product Innovation Through Customer Curiosity

Are you curious about how top product leaders drive innovation across different industries? In this podcast hosted by Justin Leibow, Shopify Fmr Head of Product Vaarrun Bimbhat will be speaking on scaling product innovation through customer curiosity. Vaarrun shares insights from his journey across insurance, e-commerce, and tech, revealing how curiosity and customer empathy can transform product strategy.

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Show Notes

1. Transition from engineering to product management requires understanding customer and business problems
2. Product management is a team responsibility, not a solo effort
3. Empowering engineers by sharing customer research and data insights
4. Simplify complex product challenges into clear, actionable problem statements
5. Build roadmaps with flexibility, focusing on problem acknowledgment rather than specific feature promises
6. Use short sprints to test and validate product hypotheses quickly
7. Maintain high product velocity even in regulated or slow-moving industries
8. Cultivate curiosity as the most critical skill for product leaders
9. Break down large product deliverables into smaller, measurable milestones
10. Continuously gather customer insights through surveys, interviews, and direct feedback
11. Understand the customer’s journey and pain points across different business scales
12. Scaling product innovation through customer curiosity requires actively listening and acknowledging customer challenges
13. Use data and customer research to drive product decision-making
14. Create a culture of independent product thinking within teams
15. Adapt roadmaps based on evolving customer needs and technological shifts
16. Focus on delivering solutions that solve real customer problems
17. Encourage teams to ask “why” and seek deeper understanding
18. Balance technical feasibility with customer experience
19. Treat product development as a continuous learning and iteration process
20. Prioritize customer success as the ultimate measure of product effectiveness