What do product leaders need to consider to deliver value-based care through customer-centric innovation? In this podcast hosted by Chenny Solaiyappan, DUOS Chief Strategy and Growth Officer Jenn Kerfoot shares insights on the evolving healthcare landscape, the role of technology and data, and her advice for aspiring healthcare entrepreneurs. Tune in to learn how Jenn is helping DUOS bridge the gaps in healthcare and deliver personalized, coordinated care.
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Show Notes
- Jenn Kerfoot’s journey from Navy corpsman to healthcare leader, guided by influential mentors.
- Insights on the 2025 star ratings and the evolving dynamics in the Medicare Advantage program.
- DUOS’ mission to connect disparate silos in healthcare and break down barriers to care.
- The importance of customer-centricity and product-led growth in delivering value to health plan partners and members.
- DUOS’ technology-enabled services that integrate health plan benefits, community resources, and government programs.
- Addressing barriers to care and building trust-based relationships with members.
- DUOS’ unfair advantage in understanding the healthcare landscape and anticipating industry changes.
- Challenges in the business model, including market dynamics and the complexity of regulatory changes.
- Leveraging technology, data, and AI to enhance efficiency while maintaining the human connection in healthcare.
- Ethical considerations in deploying AI and the need for guardrails to ensure transparency and safety.
- Skepticism about the current state of healthcare interoperability and the need for democratized access.
- The importance of a shared lexicon and historical understanding to drive innovation in healthcare.
- Delivering on the promise of value-based care and redefining success in the industry.
- Financial complexities in the Medicare Advantage program and the need for better cost-benefit analysis.
- Advice for aspiring healthcare entrepreneurs: understanding buyer needs, building the right team, and planning for the future.
- The importance of balancing personal and professional life for healthcare leaders.
- Jenn’s vision for the future of healthcare, including the challenges of 2025.
- Jenn’s side bet with Anna Hanshu to start their own health plan in the future.
- The significance of building meaningful relationships and prioritizing mental and physical health.
- Jenn’s emphasis on the need for grace, self-care, and a holistic approach to healthcare leadership.
About the speaker
Jenn is a visionary healthcare leader with deep expertise in Medicare Advantage and Value-Based Care. She leverages her extensive background in healthcare policy, regulation, and business development to drive strategic growth and innovation at DUOS, developing tailored solutions that meet the evolving needs of Medicare Advantage plans. A seasoned podcast host, Jenn regularly explores critical issues like the looming threat of Medicare insolvency, the challenges of financing care for an aging population, the impact of rising healthcare costs, and disparities in care access. With previous leadership roles at FarmboxRx, Excelera Health, and NationsBenefits, Jenn has a proven track record of navigating complex healthcare regulations and aligning strategies with market demands. Beyond her executive role, she is a recognized thought leader and advocate for progressive healthcare practices, advising venture capital and private equity firms on investments in transformative healthcare solutions. Jenn’s pragmatic optimism and relentless problem-solving approach are key to her success in fostering collaboration and pushing the boundaries of what’s possible in healthcare.
About the host
Chenny Solaiyappan is the Director of Product Management for Cognizant Trizetto's Government and Quality Solutions, and a founding member of the ClaimSphere suite of products, encompassing quality, HEDIS ®, CMS Stars, and clinical solutions. An accomplished Intrapreneur and Lean Startup Practitioner, he plays a pivotal role in shaping the overall product strategy and serves as the HL7 DaVinci Business Co-chair. With a notable track record, Chenny has provided consultancy to over 30 health plans across the nation, consistently raising Quality and Star ratings in Medicaid, Medicare, Federal Employees Health Plan, and Commercial health plan sectors, collectively supporting 30 million lives. His outstanding leadership and innovative contributions have earned him prestigious awards, including the 2023 Top 20 Global Product Manager Award by Products That Count, as well as the 2021 and 2019 Product of the Year awards by Cognizant Trizetto.