How can product leaders thrive in the AI era? In this webinar, Airbnb Head of Product Hanlin Fang discusses three vital principles for product leaders to excel in the AI era:

Dig Deeper: Unveil hidden insights by analyzing data beyond the surface, understanding context, and identifying gaps to drive innovation and growth.

Connect the Dots: Create a balanced AI-driven product ecosystem by integrating AI capabilities strategically and designing seamless end-to-end experiences.

Beyond Technology: Delve into the human aspects of AI product development, including ethical considerations, user experience, and fostering a culture of collaboration and innovation.

Discover how to harness AI’s power, stay ahead of the competition, and develop groundbreaking products that resonate with users.

Join us for new conversations with leading product executives every week. Roll through the highlights of this week’s event below, then head on over to our Events page to see which product leaders will be joining us next week.

Webinar Notes:

  1. AI is a game-changer that will change how we work and live.
  2. The speed of innovation in AI is accelerating, thanks to generative AI and large language models.
  3. AI can augment our workforce and help us try new things.
  4. Additionally, AI can create hyper-personalized experiences for users.
  5. We need to be mindful of the ethical implications of AI.
  6. Likewise, we need to be proactive in learning about AI and how to use it effectively.
  7. Connect the dots. This means being able to see the relationships between different things, and to use this understanding to come up with new ideas and solutions. It also means being able to think creatively and outside the box.
  8. Think beyond technology. This means not letting technology dictate the way you think about products and solutions. Instead, focus on the user and the problem you are trying to solve. Technology should be an enabler, not a limitation.
  9. Be an end-to-end thinker. This means considering all aspects of a product or solution, from the user experience to the underlying technology.
  10. Further, be a systems thinker. This means being able to see the big picture and understand how different parts of a system interact with each other. It also means being able to think about the long-term impact of your decisions.
  11. AI is changing everything, but what doesn’t change is that we need to be deep thinkers and connect the dots. We need to be able to see the big picture and understand how different things are interrelated.
  12. Likewise, we need to think beyond technology and focus on the user experience. AI is a tool, and we need to use it to create products and services that are useful and delightful for our users.
  13. We need to be partners with designers and developers. AI can’t do it alone, and we need to work together to create the best possible products.
  14. Additionally, we need to be lifelong learners. The field of AI is constantly evolving, and we need to stay up-to-date on the latest developments.
  15. Be transparent about the data and algorithms used in AI products. Explain how the data is collected, used, and stored, as well as how the algorithms work.
  16. Give users control over their data and how it is used. This means giving users the ability to opt in or out of data collection, as well as the ability to delete their data.
  17. Avoid bias in AI products. This means ensuring that AI products do not discriminate against certain groups of people.
  18. Additionally, use AI for good. This means using AI to solve real-world problems and improve people’s lives.
  19. Finally, hold AI accountable. Implement mechanisms to ensure that AI products are used ethically and responsibly.
About the speaker
Hanlin Fang Airbnb, Head of Product Member

As a strategic and visionary product leader, Hanlin has nearly 20 years of extensive experience in the emerging technology industries specializing business transformation. Hanlin brings diverse ideas and people together, build innovative products in fast-paced, high-growth environments, deliver customer satisfaction and growth business. Hanlin currently is the head of the Digital Experience Products portfolio in AirBnB Community (Hosts and Guests) Support organization to supercharge the community end-to-end digital journey to deliver exceptional services at scale. The product portfolio strategizes a self-solve experience platform, an intelligence platform including an automation engine powered by ML/AI services. In addition, the product suites builds an enterprise-level data platform with the extension of knowledge and feedback. With all these products working seamlessly, we are on a fantastic journey of customer support experience digital transformation. Previously Hanlin Fang is the VP of product at ServiceNow, a global SaaS company that delivers digital workflows with great experience and unlocks productivity. Hanlin leads the Conversational AI Platform and Omnichannel Experience product portfolio. Prior to ServiceNow, Hanlin was the director of AI/ML platform products at Workday, evangelizing the company's digital vision with AI/ML and data strategy, creating the AI/ML product strategy with massive execution to accelerate HCM and Financial application revenue growth. Hanlin holds an MBA with a focus area of entrepreneurship and a master's degree in computer science. She was born and raised in China and currently lives in San Francisco Bay area, where she calls home. In Hanlin's spare time, Hanlin loves outdoor activities, traveling, and house renovations.

About the host
Denise Hemke NEOGOV, CPO

As the Chief Product Officer at NEOGOV, Denise leads the strategy for public sector HR and Public Safety software, driving innovation, customer satisfaction, and excellence. Her experience at Checkr as Chief Product Officer saw her delivering customer-focused products and promoting a fairer future. Denise’s notable career spans over two decades, with significant roles including GM for Analytics at Workday, where she launched new products and grew the business to over $200 million in ARR. Her background includes leadership positions at Platfora, Salesforce, HSBC, and AT&T, showcasing her expertise in enterprise product development and a commitment to technological advancement and customer success.

Provide your rating for this post
If you liked this post, please use the buttons to the left to share it with a friend or post it on social media. Thank you!

Leave a Reply

Read more

PeopleReign CEO on AI-Powered Products and the Human Experience

In this podcast, Dan Turchin discusses the latest developments of AI-powered products and their impact on the workplace and society.

A10 Networks VP of Product on Being “ConfAIdent”

A10 Networks VP of Product Ganesh Rajan will touch on Responsible AI regulations, and what to expect with respect to Generative AI.

Product Industries to Watch: Satisfi Labs CEO on Conversational AI Tech

Kris Drey and Don White discuss Satisfi Labs’ quest to build a conversational AI tech platform on the theory that it answers everything.

/ Register for Free

Don’t be left behind in your career. Join a growing community of over 500K Product professionals committed to building great products. Register for FREE today and get access to :

  • All eBooks
  • All Infographics
  • Product Award resources
  • Search for other members

Coming soon for members only: personalized content, engagement, and networking.