How do you bring new users on board in ways that keeps them coming back? Slack head of growth Merci Victoria Grace reveals the secrets behind Slack new user experience including building a culture of shoshin (the “beginner’s mindset”), cultivating empathy for new users and more. Prior to joining Slack, Merci ran her own mobile company and most recently, was the Director of Product Management at Gigwalk, a mobile workforce platform.

 

Merci leads the Growth team at Slack. Prior to joining Slack, she was the Director of Product Management at Gigwalk, a mobile workforce platform. In 2007, Merci founded GameLayers, a venture-backed social game company. Her first game, The Nethernet neé the Passively Multiplayer Online Game, was a finalist for Game of the Year. It lost to World of Warfcraft: Burning Crusade. Merci founded the Women in Product community to bring together women in product management and PM-adjacent roles. She enjoys kicking ass, taking names, and running down hills with her dog, Ms. Pixels Wigglebottom.

 

About the Video: How do you bring new users on board in ways that keeps them coming back?

About the speaker
Merci Victoria Grace Slack, Head of Growth Member

Merci leads the Growth team at Slack. Prior to joining Slack, she was the Director of Product Management at Gigwalk, a mobile workforce platform. In 2007, Merci founded GameLayers, a venture-backed social game company. Her first game, The Nethernet neé the Passively Multiplayer Online Game, was a finalist for Game of the Year. It lost to World of Warfcraft: Burning Crusade. Merci founded the Women in Product community to bring together women in product management and PM-adjacent roles. She enjoys kicking ass, taking names, and running down hills with her dog, Ms. Pixels Wigglebottom.