How is Gen AI transforming the role of product managers? As the Gen AI wave transforms software development, product managers must rapidly adapt to this fast-changing landscape and harness its potential to drive innovation within their organizations. In this webinar, Freshworks SVP of Product Strategy & Operations Siddhartha Agarwal shares insights on how product managers need to redefine their roles by accelerating product roadmap delivery, rethinking architectures to reduce switching costs, and reinventing user experiences. He highlights the importance of drawing down technical debt, leveraging QA in production as LLM models drift, staying ahead of the rapid innovation curve, and building trust with customers.
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Webinar Notes:
- Generative AI (Gen AI) is creating opportunities and excitement but also a sense of urgency and fear of being outrun by competition.
- Product leaders need to reimagine customer demands as expectations are changing with exposure to tools like GPT-3.
- Think about both new capabilities with Gen AI and enhancing existing capabilities.
- Instrument everything related to Gen AI from an adoption and impact lens for product analytics.
- The ideation process is changing with ability to rapidly experiment and generate prototypes with Gen AI.
- Gen AI requires flexible architecture that can change underlying models.
- Consider leveraging not just Gen AI in product but also semantic search and knowledge bases.
- Gen AI is not a magic bullet and needs to consider constraints like tokens and latency.
- The entire product lifecycle is impacted including ideas, architecture, engineering throughput, UX, CI/CD
- Engineering allocation can work down technical debt faster.
- Leverage code generation capabilities of Gen AI in product.
- With AI, you can build integrations and connectors faster without learning APIs.
- Monitor for model drift in production and have benchmarking.
- Implement guardrailing to prevent errors and inaccuracies.
- Rethink monetization moving from user-based to consumption-based pricing.
- Provide value in insights, copilots, deflection instead of just capabilities.
- Address security, privacy, and data concerns clearly with customers.
- Attend conferences, read research, and talk to startups, VCs, and analysts.
- Start by reimagining customer experiences and value with Gen AI in product.
- Keep user needs and scenarios as the starting point.
About the speaker
About the host
As the Chief Product Officer at NEOGOV, Denise leads the strategy for public sector HR and Public Safety software, driving innovation, customer satisfaction, and excellence. Her experience at Checkr as Chief Product Officer saw her delivering customer-focused products and promoting a fairer future. Denise’s notable career spans over two decades, with significant roles including GM for Analytics at Workday, where she launched new products and grew the business to over $200 million in ARR. Her background includes leadership positions at Platfora, Salesforce, HSBC, and AT&T, showcasing her expertise in enterprise product development and a commitment to technological advancement and customer success.