What does it take to solve a “boring” but critical problem, and how can product leaders find passion in the details? In this podcast hosted by iDonate VP of Product Nacho Andrade, Intuit Director of Product Rosa Welton will be speaking on embracing the complexity of small business payroll. Tune in to hear Rosa’s insights on building empathy, driving meaningful outcomes, and leading through uncertainty.
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Show Notes
- Embracing the complexity and challenges of small business payroll as a passion
- Leveraging customer stories and data to drive internal alignment and support
- Importance of building relationships and cross-functional collaboration
- Shifting from a “data wins” mindset to a more holistic, empathetic approach
- Letting go of the “product manager as CEO” mentality for greater impact
- Valuing learning and iteration over big, risky bets
- Implementing “scalpel thin” experiments to quickly validate hypotheses
- Overcoming the perception that “speed is what matters” for small sellers
- Earning trust by asking for help, not just providing it when others ask
- Founding the Latinas in Product group to support underrepresented talent
- Importance of negotiation skills and self-advocacy for Latina product managers
- Combining data insights with personal stories to make problems come alive
- Automating solutions to address the fear and uncertainty around tax compliance
- Leveraging partnerships with accountants to better serve small businesses
- Shifting focus from speed to providing peace of mind for small business customers
- Recognizing when solo efforts are not enough – the power of community
- Balancing the “boring” with the meaningful impact on customers’ livelihoods
- Adapting communication styles to different cultural backgrounds and contexts
- Maintaining passion and curiosity to tackle complex, underserved problems
- Importance of vulnerability, asking for help, and continuous learning as a leader
About the speaker
About the host
Nacho is an Evangelist for all things product, advocating for innovation, diversity, and building amazing products. Nacho has spent over 10 years in product roles ranging from startups to enterprise in industries like education, healthcare, finance and gaming.