Cornerstone OnDemand SVP on Leveraging Internal Tools and Reducing Bias in HR Processes

What should product leaders consider when leveraging internal tools and reducing bias in HR processes? In this podcast hosted by Justin Leibow, Cornerstone OnDemand SVP & GM of Talent and Learning Products Brenda Reid will be speaking on leveraging internal tools and reducing bias in HR processes. Brenda shares insights on navigating industry consolidation, building customer trust, and the importance of remembering the “why” behind product decisions.

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Show Notes

1. Brenda Reid fell into product management after starting in QA, where she developed a curiosity for understanding the “why” behind product decisions.
2. Navigating industry consolidation requires involving product managers, using data to make informed decisions, and maintaining focus on core strengths.
3. Building customer trust is essential and requires honesty, transparency, accountability, and alignment with business partners.
4. Leveraging internal tools and technologies, like skills frameworks and learning platforms, can foster employee development and agility.
5. Responsibly implementing AI and machine learning can help reduce bias in HR processes by enabling decision interruption and data-driven insights.
6. Brenda’s consulting experience taught her the value of listening to multiple voices and building a strong questioning mindset.
7. Brenda’s involvement with Hope House Colorado, a nonprofit supporting teen mothers, has influenced her passion for providing equitable access to learning and development.
8. Remembering the “why” behind product decisions and using data as a North Star are key pieces of advice for product leaders.
9. Brenda emphasizes the importance of specializing in a few core areas rather than trying to be everything to everybody.
10. Aligning product decisions with organizational goals and customer feedback is crucial for driving successful outcomes.
11. Brenda advocates for bringing business partners into customer conversations to build trust and demonstrate alignment.
12. Leveraging internal tools and technologies can help product teams develop new skills and capabilities.
13. Addressing unconscious bias in HR processes requires a combination of technology and human intervention.
14. Brenda’s diverse background, including HR and computer science, has shaped her holistic approach to product management.
15. Fostering a culture of transparency and accountability is key to maintaining customer trust during industry changes.
16. Brenda emphasizes the importance of listening to customer needs and using data to make informed product decisions.
17. Consulting experience taught Brenda the value of asking great, curious questions and building a strong listening muscle.
18. Brenda’s personal experience as a teen mom has driven her passion for supporting and mentoring young women through Hope House Colorado.
19. Cornerstone’s use of its own products internally helps drive employee development and showcase the capabilities of their solutions.
20. Remembering the “why” behind product decisions and using data as a guiding force are essential for product leaders.