Nicolas Chikhani, the Head Product Officer at Feelmore Labs, shares his tips on keeping consistency across customer touch-points.

How can product managers get better at understanding users as humans, to find moments in their lives where products naturally fit?

Betterment VP of Product shares tips on building a customer journey map that can be a useful tool to encourage customer-centric thinking.

Better customer personalization provides more opportunities to drive revenue. Personalization makes it easy to choose to become customers

User-centric design skills will make you a better team manager beyond just making a product look great. Instead, focus on group fundamentals.

Design thinking and user-centric design creates advantages for business in any industry with undeniable results.

Product management teams can drive value for users and businesses alike by leveraging personalization to align with customer expectations.

Customer personas help tackle challenges that come from demanding customers as opposed to focusing solely on "best case" scenarios.

How do you identify your most passionate customers? Recognize how they blatantly show their pride when doing so.

Product management teams must combat the "squeaky wheel syndrome" - learning how to say "no" to maintain strategic focus.

While product interfaces may appear very simple, PM teams must invest in UX optimization to create intuitive solutions for complex tasks.

Customer success teams help PMs identify areas for improvement through direct customer feedback, while reducing churn to drive more revenue.

Adapting product design to match user needs can be achieved by monitoring how users alter the product experience to produce specific results.

Putting users first is essential for optimizing product design to meet the needs of users and advertisers to create more value.

Ash Wahi has led product teams that manage many of the largest service platforms. Unlike other consumer products, the customer expectations and MVP requirements for platform products are completely different. As Ash explains, it’s important to align your customer’s needs with your business focus and always to be mindful of who’s in charge.

Creating a memorable first impression is vital for engagement, driven by three factors that are responsible for customer retention.

User data is driving product design, protecting user privacy is a challenge. Effective team building makes a difference.

Modern product design must be customer-centric, team building powers a culture that connects businesses to their customers.

Eduardo Olvera breaks down the 3 things you need to know as a PM to master “voice” technologies in this Products That Count blog post.

Product leadership guru Rich Mironov on how account managers and product manager see the world differently

Product leadership guru Rich Mironov discusses why product managers need to stop talking generically about customers and users.