Ash Wahi has led product teams that manage many of the largest service platforms. Unlike other consumer products, the customer expectations and MVP requirements for platform products are completely different. As Ash explains, it’s important to align your customer’s needs with your business focus and always to be mindful of who’s in charge.

Creating a memorable first impression is vital for engagement, driven by three factors that are responsible for customer retention.

User data is driving product design, protecting user privacy is a challenge. Effective team building makes a difference.

Modern product design must be customer-centric, team building powers a culture that connects businesses to their customers.

Eduardo Olvera breaks down the 3 things you need to know as a PM to master “voice” technologies in this Products That Count blog post.

Product leadership guru Rich Mironov on how account managers and product manager see the world differently

Product leadership guru Rich Mironov discusses why product managers need to stop talking generically about customers and users.