From the company’s origins to its evolving analytics tools, Justin Bauer explains why, at Amplitude, the customer is part of the team.
Republic Product Lead Matt Hamilton shares insights into the importance of the customer journey and the future of FinTech.
Upwork CPEO Samuel Bright talks about how he leads his product teams. It starts with a culture of making the customer win big.
Mastercard VP of Product Management Dana Rosenberg shares how to be customer-first and drive tangible, metric-based product outcomes.
Stash Product VP Vinod Raman asks: how do you set up a financial PM team that’s innovative and successful?
CX thought leader Lorraine Schumacher shares how CX adds value to product teams and listening to customer voice brings success.
Here are the 40 finalists in the Delightful User Journey category for the 2022 Products That Count Product Awards.
Hinge CPO Michelle Parsons shares her methods for creating and mapping organizational goals that will scale product.
How can product leaders gain valuable feedback from customers? Britt Myers shares user interview strategies to improve the product lifecycle.
Typeform Product Lead talks about key customer-centricity practices for every CPO to adopt in a more virtual world.
Transfix Product Marketing Lead Patrick Blute introduces the "Delightful User Journey" category for the 2022 Product Awards.
Melissa Pickering, former LEGO Education Head of Product joins us to talk about focusing on play within your product
ZEFR Product Lead, Bharat Manglani, lays out the ways product managers can understand the segments and patterns of their user base.
Katherine Kornas, Betterment VP of Growth, shares how product managers can drive product innovation by incorporating experience management best practices.
CollegeVine Product Lead David Prentice shares how to balance product structures with micro and macro organization in order to empower users.
H&R Block Product VP Vanessa Jupe explores how data, research, and ingenuity can help build creative, customer-focused teams.
White Ops Product Lead Bharat Manglani shares how product leaders can efficiently map out various journeys for cross-functional teams.
CollegeVine Product Lead David Prentice illustrates how product managers can create better products by defining solutions through design ideation.
We recently sat down with fmr Calendly VP of Product, Oji Udezue, on the Product Talk podcast to discuss customer discovery.
Insights on user emotion from product management experience, and a step you can take to understand your product’s unique emotional value proposition.
Karthik Sankar recently spoke at a Product That Count hosted webinar and discussed how to do customer-focused product management.
Oracle SVP of UX, Hillel Cooperman, discusses his experience on how product management and product design can work together for success.
Managed by Q CEO, Ron Feldman discusses how he found his way into product and the importance of customer-focused product management.
How can product managers leverage data for success? Learn more from Nicolas Chikhani of Feelmore Labs in our latest blog.
Nicolas Chikhani, the Head Product Officer at Feelmore Labs, shares his tips on keeping consistency across customer touch-points.
As product managers, we often focus on user-experience. However, very often an area of business that gets neglected is customer experience.
How can product managers get better at understanding users as humans, to find moments in their lives where products naturally fit?
Betterment VP of Product shares tips on building a customer journey map that can be a useful tool to encourage customer-centric thinking.
Mozilla’s Chief R&D Officer discusses open source philosophy and the future outlook for the internet and tech products.
Microsoft Product Director discusses how she would fix the Tesla experience, and what questions PMs need to ask the customer.
Gail Giacobbe, Microsoft Product Director, discusses her methods for creating a customer journey map as well as her Tesla experience.
Microsoft Product Director, Gail Giacobbe, speaks on retention as the most important metric and mapping the customer experience.
Melody Koh, Blue Apron Fmr Product VP, elaborates on her methods for creating and developing products and acquiring customers.
Making decisions based on customer feedback starts with mechanisms for collecting & analyzing input, as outlined by Expedia fmr Product Lead Anne Retterer.
Expedia fmr Product Lead Anne Retterer describes how journey maps provide a framework for customer feedback to help prioritize features.
Explore the academic side of feedback loops with Expedia fmr Product Lead Anne Retterer by analyzing input relevance from key stakeholders.
Product managers must build digital applications, internal tools and platforms to meet a variety of product user needs - especially withhealthcare products.
Many times, one iteration opens up another source of valuable customer-centric data. Gaining audience insight requires active engagement with customers.
The platform mindset prepares a company to observe customer action then respond quickly to leverage the results to drive customer-centric growth.
Customer-centric brands are taking advantage of the digital explosion by leveraging big data to open new opportunities to connect with customers.
User interviews are essential for product success & user feedback is best collected with a strategic approach and targeted questions to collect responses.
User feedback is best used for product decision making when applied to a framework based on impacts and risks - as every choice affects big picture results.
Collecting user feedback is vital for the success of any product. Still, choosing how to use is even more important. "Expectation bias" explains why.
With better customer personalization, you have more opportunities to drive revenue. Personalization makes it easy for them to choose and become customers.
User-centric design skills will make you a better team manager beyond just making a product look great. Instead, focus on group fundamentals.
Design thinking is more than just a sleek product. User-centric design creates advantages for business in any industry with undeniable results.
User-centric design goes far beyond style and looks. At its core, design unites nearly every aspect of products, businesses and organizations.
Swarm design aims at nothing less than transforming our world. What can it do for your product or company? Learn about its origins from a design innovator.
Product management teams have the ability to drive value for users and businesses alike by leveraging personalization to align with customer expectations.
To effectively scale a business, it's critical to focus on providing customer delight with marketing tactics that are rooted in the product's core value.
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