Microsoft Health AI Product Lead on How to Create the Right Team for Success

Microsoft Health AI Product Lead Arun Ravi shares insights on how to create the right team to drive success in your company.

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Reflecting on Great Products and Great Product People

We’re taking a look back at some of our favorite conversations that have taught us what it takes to build great products.

Rent the Runway Sr. VP of Consumer Product on Creating a Seamless User Experience

Rent the Runway Sr. VP of Consumer Product Preethi Ramani shares insights on how to create a seamless user experience.

CareRev COO on Creating Customer-Driven Frameworks & Goals

CareRev COO Filiz Genca shares insights on how to create customer-driven frameworks and goals that align with your company’s vision.

Product Awards Series: Amplitude SVP of Product on the Customer as Part of the Team

From the company’s origins to its evolving analytics tools, Justin Bauer explains why, at Amplitude, the customer is part of the team.

Republic Product Lead on The Customer Journey in FinTech

Republic Product Lead Matt Hamilton shares insights into the importance of the customer journey and the future of FinTech.

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Mastercard VP of Product Management on Adopting a Customer-First Mindset to Product

Mastercard VP of Product Management Dana Rosenberg shares how to be customer-first and drive tangible, metric-based product outcomes.

Stash Product VP on Evolving Consumer Needs in Fintech

Stash Product VP Vinod Raman asks: how do you set up a financial PM team that’s innovative and successful?

CX Thought Leader on Product Value of Customer Experience

CX thought leader Lorraine Schumacher shares how CX adds value to product teams and listening to customer voice brings success.

2022 Product Awards: Delightful User Journey Finalists

Finalists in the “Delightful User Journey” stage: Discover the best product tools for product managers looking to guide users on every stage of their journey.

Hinge CPO on Setting Goals and Hyper Customer Focus

Hinge CPO Michelle Parsons shares her methods for creating and mapping organizational goals that will scale product.

Noom Product Lead on Unlocking Insights From Customers

Be a chameleon to your user base. Absorb their feelings and need, and infuse that throughout the design and prioritization processes.

Typeform Product Lead on Customer Centricity in a Remote World

Typeform Product Lead talks about key customer-centricity practices for every CPO to adopt in a more virtual world.

Transfix Product Marketing Lead on Delightful User Journey Category at 2022 Product Awards

Transfix Product Marketing Lead Patrick Blute introduces the "Delightful User Journey" category for the 2022 Product Awards.

Fmr LEGO Education Head of Product On Focusing On Play Within Your Product

Melissa Pickering, former LEGO Education Head of Product joins us to talk about focusing on play within your product

Understanding Your User Base

ZEFR Product Lead, Bharat Manglani, lays out the ways product managers can understand the segments and patterns of their user base.

Experiences Are The New Product

Katherine Kornas, Betterment VP of Growth, shares how product managers can drive product innovation by incorporating experience management best practices.

Organize Your Product to Empower Your Users

CollegeVine Product Lead David Prentice shares how to balance product structures with micro and macro organization in order to empower users.

H&R Block Product VP on Building Customer-Focused Teams

H&R Block Product VP Vanessa Jupe explores how data, research, and ingenuity can help build creative, customer-focused teams.

Map Out The Journey

White Ops Product Lead Bharat Manglani shares how product leaders can efficiently map out various journeys for cross-functional teams.

To Discover Hidden Customer Problems, Try Defining Solutions First

CollegeVine Product Lead David Prentice illustrates how product managers can create better products by defining solutions through design ideation.

Customer Discovery with fmr Calendly VP of Product

We recently sat down with fmr Calendly VP of Product, Oji Udezue, on the Product Talk podcast to discuss customer discovery.

Why Emotional Products Are Better Products

Insights on user emotion from product management experience, and a step you can take to understand your product’s unique emotional value proposition.

Amazon fmr Product Lead on How To Do Customer-Focused Product Management

Karthik Sankar recently spoke at a Product That Count hosted webinar and discussed how to do customer-focused product management.

Oracle SVP of UX on Product Design Meets Product Management

Oracle SVP of UX, Hillel Cooperman, discusses his experience on how product management and product design can work together for success.

Managed by Q fmr CEO on The Importance of Customer-Focused Product Management

Managed by Q CEO, Ron Feldman discusses how he found his way into product and the importance of customer-focused product management.

Understanding How Data can Drive Positive Customer Experiences (Part 3)

How can product managers leverage data for success? Learn more from Nicolas Chikhani of Feelmore Labs in our latest blog.

Understanding How a Data can Drive Positive Customer Experiences (Part 2)

Nicolas Chikhani, the Head Product Officer at Feelmore Labs, shares his tips on keeping consistency across customer touch-points.

Understanding How Data Can Drive Positive Customer Experiences

As product managers, we often focus on user-experience. However, very often an area of business that gets neglected is customer experience.

Thinking, Feeling, Doing: Knowing Your Users as Humans

How can product managers get better at understanding users as humans, to find moments in their lives where products naturally fit?

Customer-centric Customer Journey Maps

Betterment VP of Product shares tips on building a customer journey map that can be a useful tool to encourage customer-centric thinking.

Microsoft Product Director on Customer Experience Insights (Part 3): 3 Big Questions

Microsoft Product Director discusses how she would fix the Tesla experience, and what questions PMs need to ask the customer.

Microsoft Product Director on Customer Experience Insights (Part 2): Customer Journey

Gail Giacobbe, Microsoft Product Director, discusses her methods for creating a customer journey map as well as her Tesla experience.

Microsoft Product Director on Customer Experience Insights for PMs

Microsoft Product Director, Gail Giacobbe, speaks on retention as the most important metric and mapping the customer experience.

Building Startups vs Products, Part 2: Focusing on Product and Customers

Melody Koh, Blue Apron Fmr Product VP, elaborates on her methods for creating and developing products and acquiring customers.

Customer Feedback Loops: Acting On Mechanisms

Making decisions based on customer feedback starts with mechanisms for collecting & analyzing input, as outlined by Expedia fmr Product Lead Anne Retterer.

Customer Feedback: Using Journey Maps

Expedia fmr Product Lead Anne Retterer describes how journey maps provide a framework for customer feedback to help prioritize features.

Expedia Fmr. Product Lead On Managing Customer Feedback Loops

Explore the academic side of feedback loops with Expedia fmr Product Lead Anne Retterer by analyzing input relevance from key stakeholders.

Oscar Health Product Lead on Understanding Product Users

Product managers must build digital applications, internal tools and platforms to meet a variety of product user needs - especially withhealthcare products.

Customer-Centric Audience Insights & Data Diversity

Many times, one iteration opens up another source of valuable customer-centric data. Gaining audience insight requires active engagement with customers.

The Customer-Centric Platform Mindset

The platform mindset prepares a company to observe customer action then respond quickly to leverage the results to drive customer-centric growth.

Vrbo CPO on Using Data To Be Customer-Centric

Customer-centric brands are taking advantage of the digital explosion by leveraging big data to open new opportunities to connect with customers.

User Feedback: Best Practices For User Interviews

User interviews are essential for product success & user feedback is best collected with a strategic approach and targeted questions to collect responses.

User Feedback: Product Decision Making

User feedback is best used for product decision making when applied to a framework based on impacts and risks - as every choice affects big picture results.

Experian Product Lead on When To Ignore User Feedback

Collecting user feedback is vital for the success of any product. Still, choosing how to use is even more important. "Expectation bias" explains why.

Customer Personalization Methods

With better customer personalization, you have more opportunities to drive revenue. Personalization makes it easy for them to choose and become customers.

Design Skills For User-Centric Design

User-centric design skills will make you a better team manager beyond just making a product look great. Instead, focus on group fundamentals.

How Design Thinking Influences User-Centric Design

Design thinking is more than just a sleek product. User-centric design creates advantages for business in any industry with undeniable results.

UserTesting fmr Product VP on User-Centric Design

User-centric design goes far beyond style and looks. At its core, design unites nearly every aspect of products, businesses and organizations.

Authentic Design Founder on Swarm Design

Swarm design aims at nothing less than transforming our world. What can it do for your product or company? Learn about its origins from a design innovator.

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